We’re looking for an Operations Manager and Software Engineers. Working at Thorn will give you the opportunity to apply your skills, expertise and passions to directly impact the lives of vulnerable and abused children. On our team you will build technology to identify victims, deter offenders and create safer platforms for children. Our staff tackles dynamic, quickly evolving problems with our network of partners from tech companies, NGO’s and law enforcement agencies. We need people who can bring clarity to complexity and hope to heavy problems.
Virtual position, San Francisco or Los Angeles preferred.
The Operations Manager will be an integral part of the Thorn team. The primary job responsibility will be to support the executive team in managing key operations functions including general administration, human resources, recruiting, budgeting, financials and events. To achieve this goal, a successful Operations Manager will be able to create positive and efficient relationships with our distributed team.
As a member of the Thorn team, your daily projects will support efforts to change the lives of abused and exploited children. You will wear many hats, jump into many unexpected situations, and seize unforeseeable opportunities all to help this team be the best it can be — because that’s exactly what these children deserve, our best.
If you’re a quick learner, technically inclined, organized and driven to make the world better tomorrow than it is today – this is the job for you.
This is a list of responsibilities as they sit today. Thorn is dynamic and adaptive, which means that with your input this list and it’s specifics will change. The categories below we need immediate assistance with. When you’re onboard we look forward to you knocking these out of the park and building better ways to support our key needs.
Oversee general administration and operations
- Support financial oversight by overseeing expense tracking and corporate card statement reconciliation
- Manage submission of all invoices to accounting and report on expenses spending against budget categories on a quarterly basis
- Maintain up to date credit card information for all monthly donors
- Report on monthly changes in key online fundraising metrics
- Manage and organize Thorn legal documentation including securing and filing necessary NDAs and other agreements including managing the Thorn Docusign account
- Manage Salesforce application for Thorn including data entry, reporting, administering users
Oversee recruiting and human resource management
- Manage entire interview process for candidates in pipeline including schedule virtual and on-site meetings
- Manage on-boarding of volunteers including procuring volunteer agreements and completing background checks
- Manage on-boarding of interns and coordinate internship process
- Support on-boarding process of new hires ensuring the execution of all benefits, getting computers, etc.
- Manage administration of benefits and troubleshoot staff HR-related questions
- Manage all HR and operations-related systems including email, slack, Salesforce, drive, Abacus, etc.
- Support the development of diversity and inclusion efforts
- Spearhead special operations/HR projects including assessing new vendors and online research
Coordinate events and support programs
- Coordinate quarterly team meetings/events in partnership with Thorn CEO
- Manage and coordinate monthly Speaker Series including scheduling the meetings and coordinating speakers
- Manage and plan all monthly wellness sessions including scheduling the meetings, booking space and coordinating with therapists
- Support miscellaneous fundraising events
- Coordinate meetings for our technical corporate partners [Tech Task Force], including securing location and handling invites
- Support miscellaneous corporate engagement events
- Support with travel arrangements for executive team
- Assist in various programmatic support functions as needed
- Bachelor’s Degree (Work experience a plus)
- 2-4 years professional work experience in operations, HR or office management
- Strong communicator with great writing skills
- Constantly learning
- Strong organizational skills and attention to detail
- Proactive, quick thinker, and problem-solver
- Ability to work independently and drive own work product
- Ability to understand technology systems and concepts
- Comfortable working remotely and with a virtual team
- Ability to synthesize complex issues and information
- Team player with a strong work ethic
- Inspired by a demanding environment
- Proficient in Microsoft Office, Excel, Google Suite
Software Engineer: Thorn Innovation Lab
The lab’s areas of focus include human trafficking, dark web child abuse/exploitation content and social platform safety.
You will initially work on Solis, a tool that analyzes activity on the dark web to help investigators around the world find and rescue children that are being abused. Our engineers contribute across the stack, from our Python-based and AWS-hosted scraping infrastructure to our Node/React frontend.
Besides contributing to Solis, you will participate in broad exploration and work on a variety of projects to fight child abuse and trafficking. These projects span engineering and data science topics from security to artificial intelligence — including adaptive crawling, statistical analysis, search, machine learning (NLP, computer vision, sentiment analysis), data pipeline development and UX design.
- Professional software development experience
- Ability to quickly learn new technologies
- Experience with rapidly prototyping applications
- Experience implementing, testing, and deploying code to production
- Ability to collaboratively solve problems with internal and external stakeholders
- Proficient oral and written communications skills
Thorn is a strong and flexible team because of the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity and expression, language, hobbies, etc. We strongly encourage women, minorities, and people from underrepresented backgrounds to apply. Your skills are needed here.
What it’s like to work at Thorn
At Thorn, we combine the nimbleness of a startup with the mission and values of a non-profit. Engineers are empowered. They move fast and have authority and responsibility over how our products are designed and built.
Our success is measured by how many children we’ve helped save, how many cases we’ve contributed to solving and how much harm we’ve prevented.
Through focused and persistent effort, we can stop online child sexual abuse. Day to day, we strive to balance hard work with care for ourselves and each other so that we have the resiliency we need to keep fighting. Working sane hours is just one of the ways we are committed to taking care of our team.
- Challenging work that allows you to learn and apply your skills to life-changing products.
- Collaboration with experts who provide real world feedback to the tools you make.
- Clear goals, unclear solutions, and the opportunity to make a big mark on our products.
- Competitive salary.
- Fully covered health care for you and your family.
- Matched 401[k].
- Flexible work schedules and locations.
- Flexible vacation policy, standard holidays and three weeks off as a company, one for Thanksgiving, two between Christmas and the first week of the new year.
- Monthly team and individual wellness sessions.
- Amazing, amazing, amazing coworkers.
- While the majority of our technical team is based in San Francisco, we are a distributed team that supports remote work. We’re together as a full team at least once a quarter. When we’re together there are fun team events, and one engineer is also a comedy writer, so that’s a plus for all the time we spend on Slack.